Teligant & Hedfirst: Multi-Tenant Healthcare SaaS
Technical Product Manager • September 2024 - September 15, 2025
The Challenge: Build a Healthcare Platform That Doesn't Just 'Work', But 'Complies'
The market didn't need another generic telehealth app. It needed a platform that could handle the regulatory complexity of 48 distinct jurisdictions while feeling as simple as buying a t-shirt. My goal wasn't just to ship code; it was to build a 'compliance engine' that enabled business velocity.
Product Thinking: Systems Over Features
1. The Order Hierarchy Problem
We faced a complex data modeling challenge: How do you handle recurring prescriptions, one-off lab kits, and annual membership fees in a single checkout flow without creating a tangled mess of dependencies?
The Solution: 3-Tier Order Architecture
I designed a 3-tier Order Hierarchy system (`Order` -> `Shipment` -> `LineItem`) to handle the complexity of recurring prescriptions, one-off lab kits, and membership benefits in a single checkout. This wasn't just a logical concept—I defined the JSON schema that allowed our backend to split a single user transaction into multiple fulfillment events.
2. The Pharmacy Bridge (Operational Empathy)
Doctors were misrouting prescriptions because the UI didn't match their mental model. I built a 'Pharmacy Bridge' workflow that intercepted the DoseSpot API payload and validated it against our internal routing rules before submission. This middleware layer prevented 100% of routing errors by enforcing logic at the code level.
The Fix
I built the 'Pharmacy Bridge'—a middleware logic layer that automatically filtered pharmacy options based on the patient's state and the medication type. We didn't just ask doctors to 'be careful'; we made it impossible for them to make a mistake. Result: Zero routing errors at launch.
Hard Evidence: Launch Results
Platform Launch Metrics
- 🚀 Velocity: Concept to Launch in 9 months
- 🎯 Accuracy: 92% AI Diagnostic Accuracy vs Human Control
- ✅ Reliability: Zero prescription routing errors (Pharmacy Bridge)
- 💰 Impact: $12k+ first-month revenue
- 💊 Scale: 499 medications across 48 states